Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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La olla de presión de selección es la unidad introductoria perfecta para todas las cocinas para intentar cocinar a presión por primera vez. Combina una olla a presión, con ajustes preestablecidos para carne y frijoles, con una olla de arroz que puede cocinar arroz bajo presión o como lo haría una olla de arroz tradicional.
- todos los beneficios de la cocina de presión Ahora, en un aparato eléctrico conveniente y programable.
- cocina el maíz en la mazorca en 4 minutos, risotto en 7 minutos, costillas cortas en 35 minutos, y pastel de queso en 30 minutos.
- incluye alta & amp; Funciones de cocción a baja presión programables para hasta 6 horas.
- Pantalla LED de 4 dígitos y panel de control táctil suave que incluye funciones para: arroz blanco, arroz integral, risotto, carne, frijoles, marrón, a fuego lento, saltear, Steam y mantenga caliente.
- La función de retardo de tiempo le permite retrasar la cocción hasta 6 horas. La función de mantener la función cálida mantiene la temperatura de los alimentos después de cocinar hasta 12 horas. 1 año LIMITED
Seleccionar cocina de presión- 6 Funciones principales de cocción - Cocinero de presión, carne, frijoles , Arroz blanco, arroz integral, risotto.
- 4 funciones de asistencia - Brown, Saute, a fuego lento, vapor / arroz.
- Normalmente interior de la olla interna
Tecla resaltadas:
- carnes en minutos - Comenzando con un tiempo de cocción preestablecido de 20 minutos, el La función de carne en el selecto se cocina sus cortes favoritos de carne a la perfección.
- no-soak frijoles - La función de frijoles cocina los frijoles a alta presión sin necesidad de precalentarlos, Haciendo de esta una de las formas más rápidas de lograr frijoles deliciosos y adecuadamente cocidos.
- arroz 2 formas - Prepare el arroz bajo presión o como una olla de arroz tradicional. Las 3 funciones de arroz utilizan la presión, mientras que la función de vapor / arroz utiliza vapor para cocinar su arroz a la perfección.
- nonsticking - La olla de presión seleccionada viene con un PTFE y PFOA- Pote de cocina desmontable libre de cerámica libre que hace cocinar y limpiar una brisa.
características de seguridad- Bloqueo automático - La tapa de bloqueo automático no se desbloqueará mientras que hay presión en el interior.
- regulador de presión - knob regulador de presión está equipado con tres posiciones: presión, vapor y limpio.
- indicador luces - Dos conjuntos de luces indicadoras (alto y bajo) muestran que su unidad está construyendo presión o alcance la temperatura.
- Junta de silicona - Se encuentra en la parte inferior de la tapa, la junta de silicona crea un sello hermético necesario para que la cocina cree presión.
- regulador de presión - knob regulador de presión está equipado con tres posiciones: presión, vapor y limpio.
- no-soak frijoles - La función de frijoles cocina los frijoles a alta presión sin necesidad de precalentarlos, Haciendo de esta una de las formas más rápidas de lograr frijoles deliciosos y adecuadamente cocidos.
- carnes en minutos - Comenzando con un tiempo de cocción preestablecido de 20 minutos, el La función de carne en el selecto se cocina sus cortes favoritos de carne a la perfección.
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