Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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Ventajas clave
Indicadores de estado de un vistazo
El Xi5 usa luces LED en el controlador para que los pescadores puedan verificar rápidamente el estado de cuatro funciones clave en cualquier condición de luz. El indicador de carga de la batería utiliza luces de diferentes colores para mostrar tres niveles de duración de la batería en tiempo real.
Pedal inalámbrico para un control preciso
Nuestro pedal inalámbrico proporciona un control del motor excepcional desde cualquier lugar el barco. La operación intuitiva y de estilo profesional "talón-punta" controla la dirección que es extremadamente silenciosa, precisa y 50% más rápida que la competencia. El control digital de velocidad variable permite una excepcional capacidad de pesca por curricán a baja velocidad y un mayor tiempo de funcionamiento.
< br>Tecnología digital de última generación
Nuestro pedal inalámbrico proporciona un excelente control del motor desde cualquier lugar de la embarcación. Nuestra nueva tecnología digital cuenta con componentes electrónicos de potencia duraderos que funcionan con enfriadores y son un 50 % más eficientes. También capturan y almacenan energía que normalmente se pierde en forma de calor. Esta eficiencia mejorada significa un mayor tiempo de funcionamiento y menos cargas de batería. El control de velocidad digital proporciona potencia, de forma gradual y uniforme, al nivel preciso que necesita el operador.
Montaje de perfil bajo
Un montaje de perfil bajo mejorado tiene que ver con la forma y función. La base utiliza aluminio anodizado para evitar la corrosión. Los componentes de hardware son completamente de acero inoxidable, incluido el varillaje que está construido para ser extra resistente. El exclusivo mecanismo de almacenamiento y despliegue alinea y guía el motor a la posición de almacenamiento y lo asegura en su lugar. Para mayor seguridad, un bloqueo secundario evita el despliegue accidental y posibles daños.
Características
Transmisión de dirección sofisticada: desde sus rodamientos de bolas que reduce la fricción y el desgaste, hasta sellos personalizados que evitan la entrada de agua y polvo, hasta un tubo de soporte del eje extra rígido: la transmisión de dirección Xi5 ofrece un rendimiento fiable, silencioso y preciso.
Electrónica totalmente protegida - Los componentes electrónicos de alta eficiencia están completamente encapsulados en un recubrimiento de alta tecnología, lo que los hace impermeables al agua y al polvo. También hay un circuito de protección que evita daños en la unidad inferior si la hélice se detiene.
Eje compuesto< /B> - El eje compuesto puede enfrentarse a todas y cada una de las obstrucciones que se interponen en su camino. Se doblará, pero no se romperá. Por eso está respaldado por una garantía de por vida.
ADVERTENCIA: Este producto puede exponerlo a productos químicos que el Estado de California reconoce como causantes de cáncer, defectos de nacimiento u otros daños reproductivos. Para obtener más información, visite P65Warnings.ca.gov.
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