Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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Industria reconocida con el Premio a la innovación de IBEX 2010, PRONAUTICP emplea nuestra plataforma de carga de rendimiento digital promar, que combina toda la tecnología de conversión de energía de control digital y basado en software con características globales de administración de energía. PRONAUTICP aborda la tendencia de incorporar y usar más electrónicos de 12 voltios a bordo de poder, vela, crucero y botes de pesca deportivos. Con los doce perfiles de carga controlados digitalmente con la selección de la punta de los dedos, las condiciones, las condiciones, las condiciones, mantienen y reconden las baterías de las condiciones y se extienden las baterías de la batería y maximizando el rendimiento de la energía de la reserva de baterías. PRONAUTICP es el factor de potencia corregido con la entrada de CA global de rango automático que permite a todos los modelos operar con una conexión de alimentación doméstica estándar. Con pantallas digitales duales para la visualización en tiempo real del voltaje de carga real y el amperaje y el diagnóstico de alimentación de CA con paso o el estado de falla, además de la indicación de fallas discretas para el cableado erróneo o las condiciones adversas del banco de baterías. Diseñado para proporcionar más tiempo en el agua disfrutando de lo que más te gusta ... Boating.
Carga de rendimiento digital Promar
Rendimiento de carga digital Promar - 12 Perfiles seleccionables
12 Perfiles de rendimiento y precisión Perfiles de carga de 4 etapas: carga, condición, mantenimiento y reconfección. Modo de potencia automático de muelles para 12 voltios DC Iluminación y aparatos. Conjunto de fábrica para baterías inundadas (ácido de plomo). AGM, GEL seleccionable.
Corrección del factor de potencia - Entrada de CA global
Auto-rango (100-250VAC / 50-60Hz) Entrada de CA global con distorsión armónica reducida que permite a todos los modelos Para operar fuera de una conexión de salida de energía doméstica. PronaUTICP consume menos energía, por lo que está disponible más energía de CA a bordo.
Distribución de la tecnología de demanda
Sense automáticamente y distribuye el 100% de los amplificadores de carga disponibles a cualquier banco o combinación de Todos los bancos.
Modo de re-acondicionamiento de salud de la salud y la batería automática de la batería
Programas automáticamente Tiempo de acondicionamiento basado en el estado de descarga de baterías. Las baterías de de-sulfatos automáticamente después de 21 días en el modo de mantenimiento, mejorando el rendimiento de la energía de reserva y la extensión de la vida útil de la batería.
Modo de ahorro de energía de conservación
Después de 72 horas de no ver una carga Más de 5 amperios, el voltaje flotante se reducirá consumiendo menos energía durante los períodos de almacenamiento. (Para perfiles de carga inundados y sellados)
Indicadores LED de modo de servicio y modo de falla
Indicación en tiempo real de fallas de cableado o afecciones adversas que pueden afectar el funcionamiento del sistema de carga de un barco.
Control automático de velocidad del ventilador
Operación tranquila. El innovador escape frontal evita la restricción del flujo de aire y el enfriamiento.
Compensación automática de temperatura y seguridad incorporada
Sonda de temperatura remota incluida: ignición protegida y limitación actual. Diseñado y construido a: Marine ULC 1236, CE, Ctick y FCC Class B.
advertencia : Este producto puede exponerlo a productos químicos que incluyen di (2-etilhexil) ftalato (DEHP) que se conoce al estado de California para causar cáncer, defectos de nacimiento u otro daño reproductivo. Para obtener más información, vaya a p65warnings.ca.gov . Este producto puede no ser devuelto al punto de compra original . Póngase en contacto con el fabricante directamente con cualquier problema o inquietud.
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