Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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Lo mejor de Utensilios de cocina gourmet de nido de magma en el mercado ahora es mejor. El magma cuenta con interiores de "pizarra negra" de cerámica no palo. La prueba de pruebas ha llegado a la conclusión de que este color más oscuro tiene mejores calidades de no palo que los colores más ligeros y serán más duraderos sobre la vida útil de los utensilios de cocina.
galardonado
10 piezas GOURMET "NESTING" COBALT AZUL INDUCCIÓN DE INDUCCIÓN DE INDUCCIÓN DE INDUCCIÓN CON JUEGO CON CERAMICA ANTERIOR DE
para gas, eléctrico, halógeno, cerámica o tops de cocción de inducción. Específicamente para los barcos y los RV. Sistemas de cocina. Establecer nidos completamente y almacenar en menos de 1/2 Cu. Ft. Del espacio del gabinete. El restante no tóxico, PFOA y PTFE de trabajo pesado, pizarra, negro, cerámica, no barra, es notablemente fácil de limpiar, no te manchará, la pelada, la ampolla o la escama, y ??nada se pega ... ¡nada! Los fondos triples encapsulados (acero inoxidable, aluminio y acero inoxidable magnético) se molenan perfectamente para una distribución perfecta de calor. La capa externa de fondos de Triple-Lad utiliza el acero inoxidable ferromagnético de la más alta calidad, se utiliza específicamente para activar el campo magnético en todas las superficies de cocción de inducción.
El juego incluye:
Tres sartenes de salsa (1-1 / 2 qt., 2 qt., y 3 qt.), Tapa que se adapta a las tres sartenes de la salsa, 5 qt. Pottiquí, 10 pulgadas. Diámetro de sartén / sartén, tapa para la olla de valores y sartén / freír la sartén, (2) asas removibles ergonómicas, y un conveniente cable de almacenamiento "bungee".
La venta de cocina es segura para horno a 500 y deg; F (excluye asas removibles). Magma Cookware ha sido seleccionado para los premios prácticos de Magazine Magazine del Año y Editor's Choice y ha recibido un destinatario del Premio al Mes del Mes del Club del Buen Sam.
Características:
- Juego de 10 piezas
- Compatible con la inducción
- COBALT AZUL EXTERIOR
- Pizarra negra Ceramica Non-Stick Interior
de Garantía - 1 Año
- 100% 18-10 MIRUCE POLADO DE ACERO INOXIDABLE
- NESTOS Y TIENDAS EN MENOS DE 1/2 CU. Ft. de espacio
- fondos triple-vestidos encapsulados (acero inoxidable, aluminio, acero inoxidable) para una distribución perfecta incluso de calor
- Ceramica El mejor no palo de cerámica del mundo
- Tierra Friendly, no tóxico, PFOA, y PTFE gratuito
- absolutamente no te mancharán, pelar, ampollas o escamas y nada se pega ... ¡nada!
- resistente a los arañazos y extremadamente duradero < br>
- controles removibles ergonómicos con liberación instantánea del pulgar; Conecte y separe fácilmente para intercambiar entre sartenes
- Oven Caja fuerte a 500 y DEG; (Excluyendo manijas extraíbles)
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