Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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El nuevo eficiente, el chef de 3 etapas, la elección de chef de 370, el afilador híbrido híbrido de diamante, es nuestro híbrido más avanzado, que combina nuestra aclamada tecnología de afilado de crissross y las etapas de afilado eléctrico y manual que proporcionan geometría de borde superior y bordes afilados de afeitar en ambos bordes rectos Y cuchillos serrados, incluidos los cuchillos de la casa y la cocina, los cuchillos deportivos y los cuchillos de bolsillo. La tecnología de afilado de la elección de Chef criscross es elogiada por los cocineros caseros y los chefs profesionales para su borde extremadamente afilado con un montón de "mordida. & Quot; Las ruedas abrasivas de diamante se afilan simultáneamente & quot; en & quot; y & quot; fuera de & quot; El borde para un borde superior libre de rebabas. Con guías de cuchillas de acero inoxidable cepilladas elegantes y duraderas, etapas 1 y 2 son eléctricas con abrasivos de diamante 100 por ciento para formas y afilado de borde rápido y fácil. La etapa 3 utiliza ruedas abrasivas de diamantes ultrafinas para un borde pulido, afilado, en forma de arco que es más fuerte y más duradero. La etapa 3 también afila los bordes serrados. Garantía limitada de un año. Diseñado y ensamblado en los Estados Unidos.
Desde que todos los cuchillos se oponen con el uso, es importante proteger sus inversiones de cubiertos con las herramientas de mantenimiento adecuado. El rendimiento a largo plazo de un cuchillo depende de cómo se reseje.
Los cuchillos hechos del mejor acero mantendrán un borde más largo, pero incluso lo mejor de los cuchillos aburridos con el uso, y el borde inicial de fábrica solo dure para Los primeros días o semanas de uso.
que por más del 99% de la vida útil de un cuchillo, su rendimiento del borde depende de cómo se reseje. La replicación del borde inicial de la fábrica no es particularmente relevante, especialmente porque los modernos afiladores de hoy pueden aplicar un mejor borde de fábrica en cada cuchillo.
- Razor Fiche Sharp Beet con tecnología híbrida avanzada de 3 etapas, combinando el afilado eléctrico y manual
- para afilar cuchillos rectos y serrados; Cuchillos y cuchillos para el hogar, cuchillos deportivos y cuchillos de bolsillo
- La tecnología nueva, eficiente y crisella se agudiza simultáneamente "en & quot; y & quot; fuera de & quot; el borde para un borde superior libre de rebabas
- Etapa 1 y 2 afilado eléctrico y afilado manual en la etapa 3, para un borde de afeitado con forma de arqueado que es más fuerte y más duradero
- Reunido en los Estados Unidos; Garantía doméstica de 1 año
- 110 voltios
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