Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to [email protected]
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Shipping Policy
Turnaround
Orders are typically shipped within 48 hours Monday - Friday 8am - 5pm, Pacific Standard Time.
Carriers
In conjunction with Estafeta, we use the following carriers to ship and deliver your order:
- USPS
- UPS
- FedEx
Order Tracking
Once a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
The shipping cost of your order to Mexico will depend on the weight of your order and on the speed and track-ability you select. To see shipping methods and options, please add products to your shopping cart and then use the Shipping Calculator in the basket.
How long will it take to receive my order?
On average, we usually see orders being delivered within 10 to 15 business days. However, if there are any customs issues we cannot guarantee specific arrival dates or times.
Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
Customs & Country Regulations
While we do our best to make sure that we don’t ship prohibited products into Mexico, it is up to you to double check your country import policies before ordering. Orders that are seized by your local customs cannot be refunded however orders that are returned to us will be refunded the full amount minus shipping charges.
Returning Items
We try to make each purchase smooth and stress-free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress-free as your purchase.
First, contact us and let us know what the issues are as an RMA is needed and we’ll get your RMA going.
• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com.mx page, or
• Send an email to [email protected]
• Once details are provided, we’ll provide you with the RMA number and instructions for returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
If your parcel is being returned for reasons such as; Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, or being Refused, only when the parcel arrives back to our facility will a refund for the purchase price of the products minus the shipping cost be issued. You may be responsible for return shipping fees.
Unfortunately, unless the order is returned back in undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals, and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Disclaimer
MercadoMagico cannot be held responsible for any laws or regulations that result in Customs applying additional costs to your order, whether tax or duties nor any related delivery delays or seized products. By ordering from MercadoMagico, you agree to our policies above. MercadoMagico reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
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Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
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moodx es una lámpara portátil como ninguna otra! Este producto está equipado con cuatro sensores para establecer el color y el brillo. Al agitar Moodx tres veces, puede activar y desactivar el dispositivo. Toque y mantenga presionado ninguno de los iconos de color para elegir entre los 16 millones de colores disponibles para establecer el estado de ánimo que desea. Toque y mantenga ambos iconos de color al mismo tiempo para activar & quot; Modo de lava & quot;, ciclando continuamente a través de una matriz de colores. Puede conectar su Moodx al mini trípode (incluido), o a cualquier trípode con un conector estándar. Además, puede usar el corcho incluido para montar su moodx en cualquier botella como soporte para un toque personalizado. La lámpara está equipada con una batería construida en 4000mAh, que requiere cuatro horas para cargarse. Una carga completa le brinda cuatro a 40 horas de iluminación a todo color de 250 lúmenes continuos (25 vatios), dependiendo de su configuración de brillo. Para ajustar estas configuraciones, toque y mantenga presionado el icono Dim. Moodx está disponible con un hielo helado, acabado mate con un recubrimiento especial de repelencia de agua y suciedad.
- Moodx fue diseñado para superar las limitaciones encontradas en la iluminación tradicional.
- es fácil de Uso: ¡no hay aplicación, sin cables, y sin botones!
- Lámpara portátil con iluminación ambiental de hasta 16 millones de colores
- carga en 4-4.5 horas, luego simplemente agítela tres veces Para activar / desactivar
- los iconos simples para ajustar el color, el brillo, active la función de luz del estado de ánimo.
- Adjuntar Moodx al trípode incluido, cualquier trípode con un conector estándar o atornille sobre el Proporcionó el corcho y adjunte Moodx a una botella de su elección como soporte
- según los ajustes de brillo, una carga completa produce 4-40 horas de luz de 250 lúmenes continuos (25 vatios) de iluminación a todo color
- Hielo helado, acabado mate con agua y recubrimiento repelente de suciedad
- Moodx viene con una batería de 4000mAh que requiere una carga completa (4-5 horas) antes de 1er uso
crea fácilmente el estado de ánimo perfecto < / fuerte>
La lámpara inalámbrica Moodx fue diseñada alrededor de la importancia que la luz juega en la vida, lo que le permite hacerse cargo del estado de ánimo, el tiempo y la atmósfera. Cree el entorno de iluminación que se adapte a sus deseos en cualquier momento, en cualquier lugar.elegante, portátil y potente
Moodx está equipado con un cargo de 4000mAh, 2.5 horas por cuatro a 40 Horas de luz continua de 250 lúmenes (25 vatios) iluminación a todo color. Moodx está disponible con un hielo helado, acabado mate y un recubrimiento especial de repelencia de agua y suciedad.Esta lámpara presenta una iluminación LED atractiva, fácil de controlar, alojada en una base versátil y mínima. Los sensores de tacto y batido le permiten ajustar o encender o apagar fácilmente el Moodx. La iluminación a todo color de 250 lúmenes con 16 millones de colores toma iluminación inalámbrica portátil a un nuevo nivel. Diseñado para tener una funcionalidad y durabilidad sin problemas, Moodx pone el poder de la luz a su alcance.
Puede conectar su Moodx al mini trípode (incluido), o a cualquier trípode con un conector estándar. Además, puede usar el corcho incluido para montar su moodx en cualquier botella en cualquier stand para un toque personalizado.
perfecto en cualquier momento, en cualquier lugar, en interiores o exteriores, Moodx crea iluminación ambiental en cualquier entorno. Toque y mantenga ambos iconos de color al mismo tiempo para activar el modo de lava; Modo de lava, & quot; Ciclismo continuo a través de una matriz de colores para establecer el estado de ánimo.
moodx: Experiencia El poder de la luz
Moodx es una lámpara completamente portátil y en forma de cubos con controles de brillo y más de 16 millones de colores. Se adapta a cualquier entorno, es fácil de usar y encantador de experimentar.
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Taxes
Price includes all taxes including VAT
Free Shipping
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Full product warranty
No worries whatsoever
For Return's
Contact us for RMA instructions
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